Course FAQs & Policy


ABOUT

Our Course Policy applies to any person automatically, who registers for our workshop and courses including Growth Investing Mastery (GIM) and/or workshops and courses operated by 10x Capital Pte Ltd (UEN: 201827671K). Please read the following policy carefully. We reserve the right to amend any of our policy at any time, without prior notice.

For FAQs regarding our online store or products, please visit our dedicated page here

 

REFERRALS & OUR AFFILIATES

Before registration, if you have been referred by one of our staff, members or affiliates to our workshops, please use the designated Eventbrite or Kartra Links provided by your referrer or associate. This link will redirect you to a landing page and indicate the affiliate’s information, where you may complete your registration process.

 

REGISTRATION

Please enter your information correctly during any of our registration processes, so that we can serve you better and disseminate information to you without any issues.

Course dates made available have pre-allocated slots, once the class is full, it will indicate "Out of Stock" and you may select the next available dates indicated or a Future Date (TBC).

If you have selected a later date that indicates "Future Date (TBC)", please complete and pay your order first and we will inform you when the next course dates are confirmed by email. It is important that you register first to ensure we can contact you and enrol you accordingly.

Do alert our staff or contact us if you have any issues during the registration process.

For our events hosted on Eventbrite or Kartra, upon registration and issuing of tickets, you acknowledge and agree to our Privacy Policy, Course Terms and Conditions, and PDPA terms applicable to you. Upon further registration, completion of order and payment to our courses hosted directly, you acknowledge and agree to our full Privacy PolicyCourse Terms and Conditions, and PDPA terms

 

PDPA

By contacting us or registering for any of our workshops or courses, you acknowledge that the information provided by you will be used for the purposes applicable to you in accordance with the Personal Data Protection Act 2012, Singapore and any International Privacy Laws. 

Please read our full PDPA Terms here

Please read our Privacy Policy here

 

PAYMENT

We accept the following payments in Singapore Dollar:

  • Credit/Debit Cards (Visa, Mastercard, American Express, JCB, Discover Diner's Club) via Website Only
  • Bank Transfer (To OCBC a/c no: 712-850270-001) c/o "10x Capital Pte Ltd"
  • PayNow (UEN: 201827671K) c/o "10x Capital Pte Ltd"
  • Cash
  • Cheque (Made Payable to “10x Capital Pte Ltd”)
  • 0% 6 or 12 Month Credit Card Instalment (OCBC, Maybank and Standard Chartered Bank) (In-Store Only)
  • NETS Terminal (In-Store Only)

Please read our payment instructions carefully at checkout.

Shopify Payments, Paypal and Stripe Terms and Conditions apply, you may read more about them here

Our company "10x Capital Pte Ltd" is NOT currently GST registered. Therefore, all products and services listed on this website are NOT subject to a Goods and Services Tax of 7% which would be included in the listed prices unless otherwise stated.

Upon successful payment, please ensure you have received a copy of your receipt via email. Note that any billing information stored is encrypted and processed by our payment partner, Shopify Payments, Paypal and Stripe.

If you have selected any one of our manual payment options (Cash, Cheque, NETS, Bank Transfer and PayNow), please understand that we will require further verification of payment before we fulfil your registration and enrolment.

By registering, any unpaid monies will be owed to us. If we do not receive full payment. Your order will be deemed null and void and we reserve the right to cancel your registration or membership without any or prior notice.

Please contact us at info@10x.sg or contact us at +65 8753 3651 (During Office Hours) if you have any issues regarding payment.

 

GIM REFERRAL PROGRAMME

The GIM referral programme benefits both past participants and new participants by growing a close knitted community of like-minded individuals who can grow and learn from each other. Invite your friends and family into the GIM community and be rewarded for your efforts.

To refer your any of your friends and family, we require a simple verification step from you. To do so, please fill up the referral form at bit.ly/gimrefer

Upon successful verification. We will transfer the referral fees to your designated PayNow account or preferred payment mode within 3-5 Working days after the participant you referred, attends and completes the GIM Bootcamp.

Referral Fee Payout:
$160/pax for all GIM Courses

A payment voucher will be sent via Whatsapp or email once payment has been issued, for your reference.

No referral fees shall be paid out to participants who have received a discount on their course fees. Any decision will be at the discretion of 10x Capital Pte Ltd.

In the event a participant has multiple referrers, any payout decision will be at the discretion of 10x Capital Pte Ltd upon thorough investigation.

Any abuse of our referral program will lead to a suspended payment and subsequent blacklist. Any case or suspicion of fraud will be handed over to the Police, no questions asked.

Splitting referral fees between referrers and referees also constitute as abuse and fraud. All cases will be reviewed and handed over to the Police.

We would like to again emphasise on our strict and zero tolerance policy against any abuse or fraud. Please contact us immediately at +65 8753 3651 if you suspect or wish to report any abuse.

 

REFUNDS DUE TO CREDIT CARD ISSUES & FRAUD INDICATION

Our payment provider, Shopify Payments and Stripe have strict policies to safeguard against fraud. If you have made a chargeback on your credit card, you may be flagged by our payment provider.

Although your transaction is processed and charged as per normal, on our side, we will not receive the funds from our payment provider due to these safeguard measures.

If you fall into this category, we will notify you to cancel and refund your order. ALL REFUNDS WILL TAKE 5-10 WORKING DAYS TO PROCESS.

Please place another order and select "Bank Transfer" at checkout. We will confirm your registration immediately and fulfil your order once payment has been received.

Please check your email for the refund, confirmation and successful payment notifications.

If you do proceed with a chargeback or fail to pay monies owing to us. We reserve the right to cancel and void your registration and payment. There shall be no outstanding monies owed between both parties. Suspicious chargeback transactions constitute as fraud and we will report any cases to the Police.

Please contact us at +65 8753 3651 for any issues or questions regarding this.

  

TIMING

Please arrive at the venue stated around 30mins before the indicated start timing of the workshop or course, for registration. We will proceed with our workshops and courses as scheduled without any delay. 

 

RESCHEDULING, TRANSFERS AND CANCELLATIONS

EVENTBRITE AND KARTRA

For events hosted on Eventbrite, we do not entertain any accommodation of rescheduling and transfers.

If you wish to cancel, please contact us at info@10x.sg or call us at +65 8753 3651 (During Office Hours). A refund (if any) may be issued, at the discretion of 10x Capital Pte Ltd within 7 working days.

Please see our events page, re-register again and complete payment again (if any), if you wish to attend a workshop on a later date.

 

COURSES

Money-Back Guarantee

If whenever, you have been offered a Money-Back Guarantee when purchasing any of our products or courses, we will honour your decision to cancel your registration for any valid reason and process a full refund within 7 working days from your request.

If not specified, NO REFUNDS shall be given once payment is completed, unless authorised at our discretion. However, we can re-schedule you. Please allow at least 7 to 14 days notice prior to our indicated class date.

Any notice less than 7 to 14 days may be subjected to an administrative levy that must be paid before we reschedule you to cover any course materials and food. Without a valid reason, rescheduling is permitted up to a maximum of 3 times, after which you will forfeit your course fees to us.

You may also transfer your course enrolment to another party (your designated proxy). Please provide us with his/her information and we will contact them to follow up directly. This transfer can only be made once.

Please contact us at info@10x.sg or call/text us at +65 8753 3651 (During Office Hours) if you wish to reschedule or transfer to your designated proxy.

  

RSVP AND MEALS

We will contact you via email or call/text us at least 2-3 weeks prior to our indicated course start date. Please respond and RSVP accordingly. If you can’t make it, please notify us to reschedule.

If we do not receive a response from you, we will automatically reschedule you to the next earliest course date. Upon rescheduling 3 times, you will forfeit the course fees paid to us. 

For our full-day courses and events, we will provide and cater meals for Lunch and Tea Breaks. Please indicate your dietary preference when asked. Don’t worry, we will ensure you have something good to eat!

Due to the recent rise of food poisoning cases in November 2018 with caterers who we do NOT patronise. We would like to state that we ensure your safety to the best of our ability, by ordering from caterers who are reputable, licensed and certified. However, we will not bear responsibility for any damages arising from such and you indemnify us from any liability.

 

COURSE TIMING 

Please follow the course timing indicated on the enrolment sheet or webpage. Allow yourself 30mins before the start timing to register and settle in.

Our course timings are indicative and may be extended or reduced without prior notice on the day itself. However, we will inform you of any changes to dates or postponement due to unforeseen circumstances. Any cancellation by us will result in either full, partial or no refund.

 

CGS-CIMB ACCOUNT

During the duration of our course, we will use the stock screener software provided by CGS-CIMB. Please have your account ready. 

If you have yet to open an account, please follow the instructions here

 

THINGS TO BRING

  • Laptop or Tablet Device (Power and WIFI is provided)
  • Writing Materials
  • Water Bottle (Drinks will be provided during Lunch and Tea)
  • Sweater/Jacket (If you feel cold easily)
  • An Open Mind!

 

COURSE MATERIALS

Course materials such as a guide and booklet will be provided if applicable. This is to complement the teaching and guidance provided during the course.

These materials are subjected to copyright. No material shall be reproduced, stored or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning or otherwise without written permission from 10x Capital Pte Ltd and/or the author/publisher.

It is illegal to copy, post online, or distribute any material provided physically or digitally without written permission from 10x Capital Pte Ltd and/or the author/publisher.

  

PHOTOGRAPHY & VIDEOGRAPHY

Photography and videography is allowed during our workshops and courses for your own individual use and reference only. Any sharing or publication of our material, including photos taken by you, without our consent and acknowledgement is not permitted. Please read the Disclaimer, Copyright and Intellectual Property (IP) section below for additional details.

During any of our events, workshops and courses, 10x Capital Pte Ltd is allowed to take and use photographs and/or videos of any attendees for marketing purposes unless specifically denied by the person(s).

 

POST-SUPPORT MATTERS

COMMUNITY GUIDELINES

We commit to ensure that our GIM Community remains a safe, comfortable environment for members and our team to grow and learn together.

We are happy to share this credo as members and trainers alike in the GIM community.

We do not post, share or make derogatory, racial, defamatory, misleading and/or illegal content within our community and to our members.

We do not directly or indirectly solicit and/or promote any business (e.g., products, programs, or services) for our own (or other external parties’) benefit, whether to this GIM community, or separately/privately to any members. If we feel we have something that benefits this community, we will first share and discuss with Kelvin and Jonathan how we can make such opportunities available to this GIM community.

We do not directly or indirectly engage in any business activities in any territories which competes with the business of the Company during and after any of our events, workshops, courses or classes.

Having signed (electronically) and acknowledged our Terms and Conditions at the time of joining this community, we understand such posts (described above) would result in immediate suspension. The GIM Team reserves the right to remove any individual from this GIM community and revoke membership access (with no entitlement to refund or monetary compensation from the course fees paid).

We also know that monetary damages shall be inadequate to compensate the 10X team for any serious breach. We shall be entitled to injunctive relief, in addition to any other remedies at law or equity, should the breach occurs. Legal action may be taken against you if necessary.

We understand that 10x Capital Pte Ltd and Growth Investing Mastery takes a strong stance and maintain a zero tolerance policy against such serious offences and this is for the protection of the GIM community, to keep this a safe, positive place for like-minded investors.

 

CLOSED FACEBOOK GROUP (GIM INVESTORS)

For post-support, we will provide you an invite link to join our closed Facebook group after completion of our course. If you have not yet joined the group, please contact us immediately and we will verify and add you.

Advice, discussions and updates will be held within this group. All future events and online webinar gatherings will also be posted within this group.

You are welcome to stay in this group even after your membership expires, however your access on our membership site, GIM Online may be restricted due to your expired membership status.

 

GIM ONLINE LEARNING PORTAL

GIM Online is a membership learning site that enables you to view our full course content, register for monthly webinar gatherings, read exclusive case studies and watch recap videos.

We will provide you with a GIM Online account and login details upon registration. Our membership site is hosted on Kartra and access is valid for 1 year from the start date stated in the welcome email or your GIM Bootcamp Class date, whichever later. It is important that you provide us with your latest email address.

Upon renewal of membership, we will notify and invite you to input your billing details unless you have informed us to cancel your membership. Upon cancellation, you will still be able to access GIM Online, however access to our new content will now be restricted. You may renew your membership any time thereafter. Upon renewal, full access will be reinstated and you may continue where you left.

The renewal fee for an additional 1-Year is $600.

No refunds will be given after being payment has been processed, your access will continue on for another year. Cancellation before expiry is permitted, however you will not receive any refund as partial refunds are not allowed.

Please contact us at +65 8753 3651 or by filling up this form or email us directly at info@10x.sg for matters regarding GIM Online.

 

DISCLAIMER, INDEMNITY, COPYRIGHT AND INTELLECTUAL PROPERTY (IP)

DISCLAIMER AND INDEMNITY  

You confirm that you have been explained the scope and extend of the Event/Class and you acknowledge that the effectiveness of the Event/Class provided to you depends on facts not under our control and the profitability of the same is not guaranteed.

You agree to take personal responsibility in analysing and selecting any investments. We shall not be responsible for any investment losses incurred by you.

You also release and indemnify us, our employees, agents and service providers from any and all claims, suits, proceedings, liabilities, damages, losses, compensation, costs and expenses whatsoever in any way arising out of or resulting from your attendance or participation in the Event/Class including, without limitation, any and all claims, actions, and liabilities for death, injury, loss or damage to you, anyone else or to any property.

 

COPYRIGHT 

All information and materials provided by us are subjected to copyright. No material shall be reproduced, stored or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning or otherwise without written permission from 10x Capital Pte Ltd and/or the author/publisher.

It is illegal to copy, post online, or distribute any material provided physically or digitally without written permission from 10x Capital Pte Ltd and/or the author/publisher.

 

INTELLECTUAL PROPERTY (IP) 

You agree and acknowledge that all the rights and interests to all the intellectual property relating to the Materials, the Event/Class Services and/or developed or arising therefrom (“Intellectual Property”) belong to us (and/or the Event/Class presenters) and you shall not in any way, directly or indirectly, copy, reproduce, sell, supply, make available, disclose or otherwise deal with or use (except solely  for personal non-commercial purposes) the Materials or the Intellectual Property. Any disclosure of information relating to the Materials and/or Event/Class Services to other organisations/ individuals requires written permission from us.

Please read the full Course Terms and Conditions that you have acknowledge here

  

GIM HEROES

As a GIM Hero, you will be part of a team that is empowered to deliver a great learning experience for our participants. We help the trainers in logistics, administration, and food. This can be done through volunteering you time during weekends, sharing on our Facebook page or supporting us during the scheduled Post-Support gatherings.

To keep you posted, we will post such requests on our closed Facebook group from time to time. Just fill up the form and you are good to go!

As a GIM Hero, free meals and course notes and materials will be provided to enable you to help others, but we wish to see your full commitment to help those in need.

Do note that our Disclaimer, Indemnity, Copyright, Intellectual Property (IP), Photography and Videography restrictions apply to all members of staff including full-time employees, freelancers and volunteers.

 

RESIT

You may join any of our weekend courses as a recap or sharing session. This applies to any course that you have attended previously and is subject to space availability.

You may also leave at any time during the duration of the course, just inform any of our staff. However, as a resit, food, materials and course notes will not be provided to you as there is no cost to you or any obligation from us.

The same Disclaimer, Indemnity, Copyright, Intellectual Property (IP), Photography and Videography restrictions apply to you as any participant.

 

 

  

ANY OTHER QUESTIONS?

Please contact us at +65 8753 3651 or by filling up this form or email us directly at info@10x.sg

 

 

ADDITIONAL LINKS

 

Last Updated: 29 January 2019