Shipping and Delivery
eBOOK, eWORKBOOK & ONLINE-FULFILLED PRODUCTS
For all online-fulfilled products, your purchases will be delivered to you directly via email. If you have any issues accessing your item, drop us an email at info@10x.sg or product@10x.sg. If you are unsatisfied with our product, a refund may be issued to you on a case-by-case basis based on the individual product policy.
For our Online Course Policy, you may find more information here
ORDERS FOR PHYSICAL PRODUCTS
Update: Expect some shipping delays due to COVID-19. We apologise for any unforeseen delays to delay of your items and will keep you updated on the status via email.
We endeavour to ship your order within 5 working days upon receipt of payment. Please allow an additional 2-3 working days for delivery via local registered mail and up to 14 working days for registered airmail.
All orders are final upon receipt of payment and shipment. However, you may make changes to your order before shipment by calling +65 8753 3651 (Mon-Fri, 10am-6pm) or emailing us at info@10x.sg
BULK & SPECIAL ORDERS
For large orders and quantities for physical products, self-collection, cash or cheque payments, please contact us directly at info@10x.sg. Payment and shipping terms shall be arranged later.
PAYMENTS & TAX
All our Online-Fulfilled Products are processed via Stripe, payments must be made with any major credit or debit card.
Otherwise, We accept the following payments in Singapore Dollar:
- Credit/Debit Cards (Visa, Mastercard, American Express, JCB, Discover Diner's Club)
- Bank Transfer (To OCBC a/c no: 712-850270-001)
- PayNow (UEN: 201827671K)
- Cash
- Cheque (Made Payable to “10x Capital Pte Ltd”)
Please read our payment instructions carefully at checkout.
Shopify Payments and Stripe Terms and Conditions apply, you may read more about them here
Our company "10x Capital Pte Ltd" is NOT currently GST registered. Therefore, all products and services listed on this website are NOT subject to a Goods and Services Tax of 7% which would be included in the listed prices unless otherwise stated.
DELIVERY WITHIN SINGAPORE
After a physical product order has been placed and payment received, we will email you a shipping confirmation notice once your order is shipped. Tracking is available for all orders shipped by Singpost.
We ship all our orders via Singpost Registered Mail or Smartpac which will take 2-3 working days to deliver upon shipping confirmation. If you are not present at delivery, your order will be placed in your letterbox.
All orders totalling under S$100 will incur a flat-rate shipping fee of $10, while free local shipping will be provided for orders totalling above S$100.
Self-collection for orders placed on this website are not available, unless otherwise indicated or arranged.
INTERNATIONAL DELIVERY
All overseas orders will be shipped via Singpost Registered Mail. Please allow up to 14 working days for your package to be delivered after being shipped.
Estimated Delivery Times:
Singapore: 2-5 Working Days
Malaysia: 4-6 Working Days
Southeast Asia: 5-8 Working Days
Rest of the World: 3-12 Working Days
TRACKING
Enter your tracking number and track your shipment here
CANCELLATION OF ORDERS & REFUNDS
All orders are final upon placement and payment. No cancellation, exchange, returns or refunds will be entertained unless due to product defect and approved by us.
Cancellation of orders and refunds can also occur due to supplier constraints and/or by our discretion. We apologise if this happens and your refund will be processed via Stripe, Bank Transfer or Cheque as soon as possible.
CARE & WARRANTY
Please read the instructions printed on our products before use. We are not responsible for any damage and/or injury caused due to misuse or improper usage of our products.
All of our products and services carry a 6 month local warranty against any manufacturer defect only. This policy is in line with the Consumer Protection (Fair Trading) Act of Singapore.
PRIVACY POLICY
Please read our full Privacy Policy here.
TERMS & CONDITIONS
Please read our full Terms & Conditions here.
*We reserve the right to amend our policy at any time and at our discretion. We apologise for any unforeseen circumstances that may occur due to these amendments.