Shipping and Delivery


For urgent enquires, please call +65 8753 3651 (Mon-Fri, 10am-6pm) or email us at info@10x.sg or fill the contact form here.

 

ORDERS

We endeavour to ship your order within 5 working days upon receipt of payment. Please allow an additional 2-3 working days for delivery via local registered mail and up to 14 working days for registered airmail.

All orders are final upon receipt of payment and shipment. However, you may make changes to your order before shipment by calling +65 8753 3651 (Mon-Fri, 10am-6pm) or emailing us at info@10x.sg 

 

BULK & SPECIAL ORDERS

For large orders and quantities, self-collection, cash or cheque payments, please contact us directly at info@10x.sg. Payment and shipping terms shall be arranged later.

 

PAYMENTS & TAX

We accept the following payments in Singapore Dollar:

  • Credit/Debit Cards (Visa, Mastercard, American Express, JCB, Discover Diner's Club)
  • Bank Transfer (To OCBC a/c no: 712-850270-001)
  • PayNow (UEN: 201827671K)
  • Cash
  • Cheque (Made Payable to “10x Capital Pte Ltd”)

Please read our payment instructions carefully at checkout.

Shopify Payments and Stripe Terms and Conditions apply, you may read more about them here

Our company "10x Capital Pte Ltd" is NOT currently GST registered. Therefore, all products and services listed on this website are NOT subject to a Goods and Services Tax of 7% which would be included in the listed prices unless otherwise stated.

 

DELIVERY WITHIN SINGAPORE

After an order has been placed and payment received, we will email you a shipping confirmation notice once your order is shipped. Tracking is available for all orders shipped by Singpost.

We ship all our orders via Singpost Registered Mail or Smartpac which will take 2-3 working days to deliver upon shipping confirmation. If you are not present at delivery, your order will be placed in your letterbox.

All orders totalling under S$100 will incur a flat-rate shipping fee of $10, while free local shipping will be provided for orders totalling above S$100. 

Self-collection for orders placed on this website are not available, unless otherwise indicated or arranged.

 

INTERNATIONAL DELIVERY

All overseas orders will be shipped via Singpost Registered Mail. Please allow up to 14 working days for your package to be delivered after being shipped.

Estimated Delivery Times:

Singapore: 2-5 Working Days

Malaysia: 4-6 Working Days

Southeast Asia: 5-8 Working Days

Rest of the World: 3-12 Working Days

 

TRACKING

Enter your tracking number and track your shipment here

 

CANCELLATION OF ORDERS & REFUNDS

All orders are final upon placement and payment. No cancellation, exchange, returns or refunds will be entertained unless due to product defect and approved by us.

Cancellation of orders and refunds can also occur due to supplier constraints and/or by our discretion. We apologise if this happens and your refund will be processed via Stripe, Bank Transfer or Cheque as soon as possible.

 

CARE & WARRANTY

Please read the instructions printed on our products before use. We are not responsible for any damage and/or injury caused due to misuse or improper usage of our products.

All of our products and services carry a 6 month local warranty against any manufacturer defect only. This policy is in line with the Consumer Protection (Fair Trading) Act of Singapore.

 

PRIVACY POLICY
Please read our full Privacy Policy here.

 

TERMS & CONDITIONS
Please read our full Terms & Conditions here.

 

ANY OTHER QUESTIONS?
Please contact us by filling up this form or email us directly at info@10x.sg

 

*We reserve the right to amend our policy at any time and at our discretion. We apologise for any unforeseen circumstances that may occur due to these amendments.